What's Managed Services?

A managed IT service is an information technology (IT) task provided by a third-party contractor.
In a managed service arrangement, the managed service provider takes responsibility for the functionality of the IT service and equipment, and the customer pays a flat fee per month.
 A managed IT service comes with a service-level agreement (SLA ), which is the contract between the service provider and the customer. The SLA identifies what services the provider will furnish and how successful delivery of services will be measured.

What if we already have an internal IT department?

No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, Pure IT makes it simple with an affordable and customized flat rate service plan.

What is an outsourced help/service desk?

An outsourced help desk is when a managed service provider handles all your IT issues and support services remotely.

How much does IT downtime cost a small business?

IT downtime is one of the largest costs any small business can face, with revenue losses totaling upwards of $19,000 for every day you can’t work.  it’s so important to partner with a responsive, reliable IT service.

When is the right time to outsource IT services and support?

Any IT support, from 1 user to 1000 users can be outsourced is a right candidate for managed services.

Can you see what I am doing on my computer?

No. Our monitoring software looks for errors on Windows computers and reports it to our dashboard. The only time we can see your screen is when we are offering remote support. We only do this with your prior approval